Request Support

Determining Support Priority

We utilize 4 support classifications, using these properly will help ensure support is timely and relevant.

  1. Critical: Confirmed multiple system down, service outages, anything that substantially affects your ability to conduct business.

  2. Elevated: Issues that need to be addressed quickly, but are not substantially impacting business processes.

  3. Normal: Anything that affects a single user, extension updates/changes, email/outlook issues, software installations, and otherwise uncategorized requests.

  4. Low: Requests for information, projects, password changes when an account is not locked out, minor configuration updates.

The order of methods we prefer to receive support requests in:

  1. Request Support icon (see below)

  2. Send an email to admin@altecsales.com

  3. Call us at 417-862-6136 (option 2)

  4. Text us at 417-862-6136

  5. Let us know in person while we are visiting


Using the Reqest Support icon on your computer:

  1. Click the Altec blue/grey "A" as seen here.

  2. Click "Request Support"

  3. Fill in details of the issue you are having. For phone issues, include the extension number, email issues, make sure you include email addresses. Always make sure you include contact information!